1. Overview
This document sets out the privacy practices of Great Canadian Casino Resort Toronto, located at 1133 Queens Plate Drive, Toronto, Ontario. Great Canadian Casino Resort Toronto operates under the Great Canadian Entertainment brand, which is part of Great Canadian Gaming Corporation.
The privacy practices described in this document are governed by the group-level Great Canadian Entertainment Privacy Statement, available at greatcanadian.com/privacy-statement/, and apply to guests, rewards program members, hotel guests, and any other individuals who interact with the resort and its facilities.
The purpose of this document is to inform individuals how their personal information is collected, used, disclosed, and protected, and to describe the rights available to individuals with respect to their personal information.
2. Scope of Application
This privacy policy applies to personal information collected by Great Canadian Casino Resort Toronto and Great Canadian Entertainment in connection with:
- Guest visits to the casino resort premises
- Hotel accommodation bookings and stays at the Hotel at Great Canadian Toronto
- Participation in the Great Canadian Rewards program
- Attendance at events held at The Theatre at Great Canadian Casino Resort Toronto
- Any other interaction with the resort, its staff, or its digital and physical touchpoints
This policy applies whether the interaction occurs in person at 1133 Queens Plate Drive, Toronto, Ontario, or through official digital channels operated under the greatcanadian.com domain.
3. Personal Information Collected
Great Canadian Casino Resort Toronto and Great Canadian Entertainment collect personal information necessary for the purposes described in this document. The types of personal information collected may include, but are not limited to:
- Full legal name
- Date of birth
- Government-issued identification details
- Contact information, including mailing address, telephone number, and email address
- Reservation and booking details
- Transaction and financial information related to hotel stays and resort fees
- Rewards program membership data
- Information collected in connection with identity verification and age verification procedures
Personal information is collected directly from individuals where possible. In some circumstances, information may be collected from third parties, such as booking platforms or authorized agents, in accordance with applicable law.
4. Purpose of Collection and Use
Personal information collected by Great Canadian Casino Resort Toronto is used for the following purposes:
- Verifying the identity and age of guests in accordance with the minimum age requirement of 19 years for entry to casino and gaming areas
- Processing hotel reservations and managing accommodation stays
- Administering the Great Canadian Rewards program
- Communicating with guests regarding reservations, events, and resort services
- Complying with legal and regulatory obligations applicable to casino resort operations in Ontario
- Investigating and responding to privacy-related complaints or requests
- Maintaining the safety and security of guests and staff on resort premises
Personal information is not used for purposes beyond those for which it was collected, except with the informed consent of the individual or as permitted or required by applicable law.
5. Disclosure of Personal Information
Great Canadian Casino Resort Toronto and Great Canadian Entertainment disclose personal information only in the following circumstances:
- With the informed consent of the individual to whom the information relates
- To service providers and third parties engaged to perform functions on behalf of Great Canadian Entertainment, subject to contractual obligations of confidentiality and data protection
- As required or permitted by applicable Canadian federal or provincial law, including in response to lawful requests from regulatory or law enforcement authorities
- In connection with the administration of provincial Freedom of Information legislation, where applicable to public bodies
Great Canadian Entertainment does not sell personal information to third parties without the consent of the individual concerned.
6. Consent
By interacting with Great Canadian Casino Resort Toronto, including by visiting the resort premises, making a reservation, or enrolling in the Great Canadian Rewards program, individuals provide consent to the collection, use, and disclosure of their personal information as described in this document.
Individuals may withdraw consent at any time, subject to legal and contractual restrictions and reasonable notice. Withdrawal of consent may affect the ability of Great Canadian Casino Resort Toronto to provide certain services or to fulfill obligations to the individual.
7. Access and Correction of Personal Information
Subject to applicable legal restrictions and exceptions, individuals have the right to request access to their personal information held by Great Canadian Entertainment, including information about how it has been collected, used, and disclosed.
Requests for access to personal information must be submitted in writing to the Chief Privacy Officer. Upon receipt of a written request, Great Canadian Entertainment will respond within a reasonable timeframe and in accordance with applicable law.
If an individual believes that personal information held by Great Canadian Entertainment is inaccurate or incomplete, the individual may request that the information be corrected. Great Canadian Entertainment will take reasonable steps to correct information that is demonstrated to be inaccurate.
Some personal information may also be accessible through provincial Freedom of Information processes, where applicable. In such cases, requests are to be submitted to the relevant institution or public body in accordance with its established procedures.
8. Data Protection and Security
Great Canadian Entertainment maintains administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These safeguards are reviewed and updated as necessary to reflect changes in technology and applicable legal requirements.
Access to personal information within Great Canadian Entertainment is restricted to personnel who require it for the purposes described in this document.
9. Identity Verification and Age Requirements
Entry to the casino and gaming areas at Great Canadian Casino Resort Toronto is restricted to individuals who are 19 years of age or older. All guests may be required to present acceptable government-issued photo identification in original physical form. A secondary piece of identification may also be requested.
Photocopies or digital images of identification documents are not accepted. Primary identification must be valid, government-issued, include a photograph, and display the individual’s date of birth. Any secondary identification must display the individual’s full name consistent with the primary document.
Personal information collected during identity and age verification is used solely for the purposes of compliance with applicable gaming regulations and resort entry requirements.
10. Scam Awareness and Unauthorized Use of Brand
Great Canadian Entertainment has identified fraudulent campaigns that use the name, logo, and imagery of Great Canadian Casino Resort Toronto without authorization. These include deceptive social media advertisements and mail-based phishing communications. Such campaigns are not affiliated with Great Canadian Entertainment or Great Canadian Casino Resort Toronto.
Individuals who receive unsolicited communications purporting to be from Great Canadian Casino Resort Toronto and offering promotions, bonuses, or requests for personal information should not engage with such communications or any associated links or applications. The only official web presence for Great Canadian Casino Resort Toronto is through greatcanadian.com and its designated sub-pages.
11. Contact Information for Privacy Matters
Questions, concerns, or requests related to this privacy policy or the handling of personal information may be directed to the Chief Privacy Officer of Great Canadian Entertainment using the following details:
Chief Privacy Officer
Great Canadian Entertainment
Email: [email protected]
Telephone: +1 604-303-1000
For general legal inquiries related to guest information and resort policies, contact: [email protected]
For inquiries specific to Great Canadian Casino Resort Toronto, contact:
Great Canadian Casino Resort Toronto
1133 Queens Plate Drive, Toronto, Ontario
Telephone: 416-675-1101
12. Updates to This Policy
Great Canadian Entertainment reserves the right to update this privacy policy from time to time to reflect changes in applicable law, regulatory requirements, or internal practices. Updated versions of the policy will be made available through the official greatcanadian.com website.
Continued interaction with Great Canadian Casino Resort Toronto following any update constitutes acceptance of the revised policy.